Information from the retreat owner
"When you are ready to travel, to join together with us to play, learn, laugh and grow… our team will be waiting for you ready to welcome you to our safe, and clean paradise retreat, your home from home.
We very much look forward to welcoming and serving you all with gratitude and warmth.
Even though travel has been a much-impacted service globally, it’s heartening to see that there is still a demand to re-energize, restore, and to retreat with us, relying on the quality, care, and certainty that the retreat represents.
Since we have our very own retreat center, we are able to control all aspects of your experience from cleaning, sanitation to measures for social distancing, and optimizing your health and wellbeing.”
– Jamie & Karissa, owners & founders
We have introduced new options to provide additional travel planning flexibility and security during this time. If you hold a booking with us and any of the following scenarios apply to you:
- You have travel restrictions in place from your home country
- You have had your flight canceled
- You are an essential worker
- You do not feel comfortable traveling at this time
We are offering all guests flexible rebooking through 2021 or vouchers to use when they feel comfortable to travel again. We are also offering fully refundable bookings for additional peace of mind, if you cannot find dates for rebooking or future travel.
Enhanced Safety & Standards
We are uniquely able to establish, monitor, and oversee our own protocols for all aspects of retreat life, and are able to restrict and control any access onto our property and grounds. This helps us to confidently restore and maintain a safe, calm, and relaxing environment.
We have developed site-specific best practice protocols and implemented them into weekly use. We have additional distancing measures and health checks to these protocols to guarantee your safety.
We are committed to making you feel safe and comfortable when you stay with us.
Prior to arrival, we check in with guests to ensure they are in good health (i.e. asymptomatic) before traveling. On arrival, in addition to our normal warm greeting, we check each guest’s temperature with a no-touch thermometer to ensure your safe arrival. We have also moved all arrival paperwork online so you don’t have to worry about that; you can settle in and decompress.
We will require a negative COVID-19 test from 14 November 2020 at check in per Canary Islands Mandate.
Our cleaning team now devotes more time than before to comprehensively deep clean your room, complying with new guidelines from the WHO. This includes using approved disinfectant products and a more detailed/enhanced protocol for cleaning common surfaces such as doorknobs, handles, countertops, and light switches. Steam cleaning will be used on curtains and rugs.
We can also provide masks and gloves to you on request. Please reach out to us beforehand if you have any allergies so we can carefully prepare your room with the correct protocol, avoiding any irritants or allergens, and also ensure you receive the care and attention you deserve individually.
Food & Dining
Our kitchen team has stopped our buffet offering for the time being to instead offer plated meals presented to you beautifully, individually, to minimise contact. Second servings on new plates will be available for those of you who know and love our delicious meals!
In addition, we are running with lower occupancy in the coming months so we can practice safe distancing, and enjoy our retreat spaces with peace of mind knowing that we are all in this together.
Classes & Practice Spaces
We limit the capacity of our group classes to meet standards. Sessions will be held with social distancing in place.
If indoor sessions are necessary, they will run at the correct capacities, with plenty of ventilation. We have a HEPA air filter in our indoor studio space. Personal mats and blankets will be provided for your stay.
We will ask students to not come to classes if they present any symptoms during their stay, including fever, cough and sore throat. This will allow us to care for each individual should any issue arise during the week.
Pool and Hot tub
The swimming pool and hot tub occupancy are reduced; the hot tub occupancy will be for one guest at a time or for guests who have traveled together in the first phase of reopening. We have a third party service that regularly check the pool and hot tub to certify their safety.
We have been maintaining the pool throughout at the levels of Chlorine recommended by the WHO: The World Health Organization recommends a chlorination level of 15mg.min/liter; this is sufficient to kill non-enveloped viruses such as poliovirus, rotavirus, and coxsackievirus, and an enveloped virus such as Covid-19 would be inactivated at even lower levels of chlorination.
Spain’s Canary Islands to Provide Travel Insurance for Tourists in Case of COVID-19